WARRANTY

The Massimo warranty is contingent upon the owner's adherence to the factory-recommended service and maintenance schedule outlined in the owner's manual. Failure to perform required maintenance may void this warranty. Proof of service may be required when submitting a claim.

Warranty coverage is limited to the vehicle type and the part(s) that may require replacement. Please refer to the covered warranty parts below for the applicable warranty coverage.

UTV, ATV warranties cover any repairs needed, parts and labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year or 1,000 miles) and which occur under normal use:

• Drivetrain Components: 1 Year
• Exhaust System: 1 Year
• Suspension: 1 Year
• Wire Harness/E.C.U.: 180 Days
• Clutch/CVT/Secondary Clutch: 90 Days
• Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

Go Kart (Mini 125), Motorcycles, Mini Bike & Snow Blower warranties cover parts needed to correct defects, labor excluded, related to material or workmanship reported during the applicable warranty period of 1 Year and which occur under normal use:

• Drivetrain Components: 1 Year
• Exhaust System: 1 Year
• Suspension: 1 Year
• Wire Harness/E.C.U.: 180 Days
• Clutch/CVT/Secondary Clutch: 90 Days
• Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

Golf Cart & eCart warranties cover any repairs needed, parts and labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year or 1,000 miles) and which occur under normal use:

• Motor: 1 Year Limited*
• Drivetrain Components: 1 Year Limited*
• Suspension: 1 Year
• Wire Harness/E.C.U.: 180 Days
• Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

E-kooler, E-bikes, Powerstations, Solar Panel warranties cover any repairs needed, parts only, no labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year) and which occur under normal use:

• Components – 1 year parts Exchange
• Non-continental batteries have 30 days of coverage.

Parts exchange required – unless stated otherwise by manufacture in the claim process, all parts are on exchange basis. The manufacturer must receive defective parts back for improvements and reporting.

• Improper Use: These warranties do not cover improper or careless use of Massimo UTV that does not adhere to the Owner’s Manual, which includes, but not limited to, driving at excessive speed, driving on public road, driving beyond capacity and/or below minimum operating age, external damages caused by excessive use.
• Parts Not Covered Under Warranty: All Fluids, Spark Plug, Spark Plug Wire(High-voltage Wire), Oil Filter, Air Filter, Fuel Filter, Throttle Body, Injectors, Shift/Throttle/Idle/Brake Cables, Clutch Belts, Drive Chains, Front/Rear Brake Pads, Front/Rear Calipers, Front/Rear Rotors, Front/Rear Axle, Front/Rear Spindle, Swing Arm/Sway Bar Bushings, Bearings, Wheel Hubs, Front/Rear Tires, Front/Rear Wheels, Fuses, Head/Tail Light Housing Light Bulbs, Seats, Seat Boards, Floor Boards, Mirrors, Top, Winch, Wind Shield, Rubber/Plastic Components, Batteries (unless stated in warranty otherwise).
• Maintenance, Transportation, and Adjustment Services; Normal Deterioration: These warranties do not cover the cost of parts or labor involved in performing any normal maintenance services. There is also no coverage for normal deterioration or fading of paint, soft trim, cosmetic and appearance items. This warranty does not cover ANY cost to transport the vehicle to the service center location for repair or any inconvenience payments. The purchaser is responsible for transporting the vehicle to the service center to obtain service.
• Damage or Malfunction Due to Improper Repair or Unauthorized Parts: These warranties do not cover any part which malfunctions, fails or is damaged due to any unauthorized alteration or modification made to the vehicle such as the removal of parts or the installation of parts, equipment or accessories or improper repairs or adjustments not approved or recommended by Massimo.
• Damage or Malfunction Due to Abuse, Neglect, Accident or Fire: These warranties do not cover any part which malfunctions, fails or is damaged due to objects striking the vehicle, accident, fire, neglect, abuse or any other cause beyond the control of Massimo.
• Damage Caused by the Environment: These warranties do not cover damage caused by airborne fallout (which includes but is not limited to chemicals and tree sap), salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or any other environmental cause.
• Repairs by Non-Authorized Dealers: Labor and material expenses for repairs performed at any facility other than that of an Authorized Massimo Dealer are not covered. All labor and warranty work must be pre-approved by Massimo Motor.

If you select the in-store pickup option, you will be notified by email when your order is ready for pick up.

If you select the standard shipping option, delivery takes approximately 5-7 business days after the order is placed. Shipping delays may be longer if the shipping address is located in a remote area.

The In-store pickup option allows you to collect your order at a participating Massimo dealership. When you choose to pick up your package at a participating Massimo dealership, no shipping fees apply to your order.

Here are the steps to follow:

1. Choose the in-store pick-up option in the checkout process.

2. A list of nearby participating Massimo dealerships will appear according to your postal code. Choose your preferred dealership; it will become the pick-up location for your order.

Note: It is possible that your nearest Massimo dealership is not a participating dealer

3. If your preferred dealership has all the items you ordered, you will receive an email confirming the time and date at which you will be able to pick them up.

Note: If certain items of your order are not immediately available or if your preferred dealership cannot fulfill your order, you will be notified by email.

4. You must pick up your order within the 21 days following the receipt of that email.

After 21 days, your order will be cancelled.

We do our best to keep the stock status of all of our products updated on our online store. However, since online orders are fulfilled by participating Massimo dealerships, it is possible that the desired size, color or product is not available. As soon as your order is processed, you will be alerted by email if one or more items are not available. These items will be cancelled.

Submit a new case in your Massimo account. Login to your Massimo account, click cases and you will find “Submit New Case”. Please choose Return at Type of Inquiry Field, write down the order number, items, and reasons for the return, and upload the product pictures to request a return number.

Standard Shipping: For approved returns, we will provide the mailing instructions for the return shipment. Returns are only valid if submitted within 7 days of the delivered date. Customers will be responsible for return shipping costs.

Note: We recommend that you use a delivery service that allows you to track your shipment. However, please note that you are responsible for shipping the product back. Shipping fees will not be refunded.

A 25% restocking fee will be applied to items returned at the company’s discretion. The amount of this fee will be displayed on the final checkout screen when you complete the order and will be noted on the packing list included with the order.

In-store Pickup: Find the contact information of the participating Massimo dealer that shipped your order. It should be displayed on the box or check the email you received. Ship the item(s) you wish to return to this participating Massimo dealer that shipped your order.

You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating Massimo dealerships that shipped the order.

• Electrical Parts
• Fuel Pump
• Relay Assembly
• Wire Harnesses
• ECU
• Color Coded Interior/ Exterior Parts
• Stator
• Regulator/ Rectifier
• Fuel Injector
• Ignition Coil
• Any Solid State Electrical Part
• Any Installed Items (bolted on, attached, plugged in or installed in any other way)

Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.)