FAQs

Explore our FAQs to find quick answers to your most common questions and concerns.

Check your owner's manual for specific intervals, but a universal rule is after the first 10-20 hours for break-in, and then every 50-100 hours of use or at least once a year. If you frequently ride in very dusty and hot conditions like those in Texas, changing it more often is the best way to protect your engine.

Your air filter. In a dusty environment, a dirty or poorly sealed air filter can destroy an engine faster than anything else. You should inspect it before every ride. Clean and re-oil foam filters, and replace paper filters as soon as they are visibly clogged or damaged.

Massimo recommends using our Heavy Duty 10w-40 Powersports oil, available here on the website.

It depends on the terrain. For general trail riding, stick to the manufacturer's recommended PSI (found on a sticker on the vehicle). For more technical terrain, you can air down by 2-4 PSI to get better traction in sand, mud, or on rocks. Always remember to air back up for high-speed riding on hard-packed surfaces to prevent tire or rim damage.

If the vehicle sits for more than a few weeks, use a battery tender (trickle charger). This is the single best way to prolong battery life. Periodically check that your battery terminals are clean and tight, as the intense vibrations from off-roading can easily loosen them.

Use a pressure washer with care. Scrape off thick clumps of mud first. When spraying, avoid blasting directly into electrical connections, bearing seals, the air intake, and radiators. Use a quality degreaser for the engine and chassis, followed by an automotive soap for the plastics to prevent fading.

Perform a quick walk-around. Check your tires for proper pressure and damage. Check your fluids, primarily oil and coolant levels. Test your controls, especially the brakes and throttle. Visually inspect your drive belt (if applicable) and look at the CV boots (the rubber accordion covers on the axles) for any rips or tears, as a torn boot can quickly lead to a failed axle.

Warranty coverage begins on the date the product is first sold to the consumer. Proof of purchase will be required for all warranty claims.

Warranty period for Massimo units are as follows:

UTV, ATV: 1 Year Limited – See terms below
Go Kart, Motorcycles: 1 Year Limited – See terms below
Golf Cart & eCart : 1 Year Limited – See terms below
E-kooler, E-bikes, Powerstations, Solar: 1 Year Limited – See terms below
Snow Blowers: 1 Year Limited – See terms below

All warranty repairs must be performed by an authorized Massimo dealer or service center and require pre-authorization. You can find your nearest service center using the dealer locator here on the website.

You can register your vehicle's warranty online through a form on the Massimo Motor website to ensure your coverage is activated.

UTV, ATV warranties cover any repairs needed, parts and labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year or 1,000 miles) and which occur under normal use:

Engine: 1 Year Limited*
Drivetrain Components: 1 Year Limited*
Exhaust System: 1 Year
Suspension: 1 Year
Wire Harness/E.C.U.: 180 Days
Clutch/CVT/Secondary Clutch: 180 Days
Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

Go Kart (Mini 125), Motorcycles, Mini Bike & Snow Blower warranties cover parts needed to correct defects, labor excluded, related to material or workmanship reported during the applicable warranty period of 1 Year and which occur under normal use:

Drivetrain Components: 1 Year
Exhaust System: 1 Year
Suspension: 1 Year
Wire Harness/E.C.U.: 180 Days
Clutch/CVT/Secondary Clutch: 90 Days
Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

Golf Cart / eCart warranties cover any repairs needed, parts and labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year or 1,000 miles) and which occur under normal use:

Engine: 1 Year Limited*
Drivetrain Components: 1 Year Limited*
Exhaust System: 1 Year
Suspension: 1 Year
Wire Harness/E.C.U.: 180 Days
Battery (when purchased with new unit): Continental Batteries are covered with Continental directly. Non-continental batteries have 30 days of coverage.

E-kooler, E-bikes, Powerstations, Solar Panel warranties cover any repairs needed, parts only, no labor, to correct defects in material or workmanship reported during the applicable warranty period (Up to 1 Year) and which occur under normal use:

Components – 1 year parts Exchange
Non-continental batteries have 30 days of coverage.

Parts exchange required – unless stated otherwise by manufacture in the claim process, all parts are on exchange basis. The manufacturer must receive defective parts back for improvements and reporting.

Improper Use: These warranties do not cover improper or careless use of Massimo UTV that does not adhere to the Owner’s Manual, which includes, but not limited to, driving at excessive speed, driving on public road, driving beyond capacity and/or below minimum operating age, external damages caused by excessive use.
Parts Not Covered Under Warranty: All Fluids, Spark Plug, Spark Plug Wire(High-voltage Wire), Oil Filter, Air Filter, Fuel Filter, Throttle Body, Injectors, Shift/Throttle/Idle/Brake Cables, Clutch Belts, Drive Chains, Front/Rear Brake Pads, Front/Rear Calipers, Front/Rear Rotors, Front/Rear Axle, Front/Rear Spindle, Swing Arm/Sway Bar Bushings, Bearings, Wheel Hubs, Front/Rear Tires, Front/Rear Wheels, Fuses, Head/Tail Light Housing Light Bulbs, Seats, Seat Boards, Floor Boards, Mirrors, Top, Winch, Wind Shield, Rubber/Plastic Components, Batteries (unless stated in warranty otherwise).
Maintenance, Transportation, and Adjustment Services; Normal Deterioration: These warranties do not cover the cost of parts or labor involved in performing any normal maintenance services. There is also no coverage for normal deterioration or fading of paint, soft trim, cosmetic and appearance items. This warranty does not cover ANY cost to transport the vehicle to the service center location for repair or any inconvenience payments. The purchaser is responsible for transporting the vehicle to the service center to obtain service.
Damage or Malfunction Due to Improper Repair or Unauthorized Parts: These warranties do not cover any part which malfunctions, fails or is damaged due to any unauthorized alteration or modification made to the vehicle such as the removal of parts or the installation of parts, equipment or accessories or improper repairs or adjustments not approved or recommended by Massimo.
Damage or Malfunction Due to Abuse, Neglect, Accident or Fire: These warranties do not cover any part which malfunctions, fails or is damaged due to objects striking the vehicle, accident, fire, neglect, abuse or any other cause beyond the control of Massimo.
Damage Caused by the Environment: These warranties do not cover damage caused by airborne fallout (which includes but is not limited to chemicals and tree sap), salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or any other environmental cause.
Repairs by Non-Authorized Dealers: Labor and material expenses for repairs performed at any facility other th

If you select the in-store pickup option, you will be notified by email when your order is ready for pick up.

If you select the standard shipping option, delivery takes approximately 5-7 business days after the order is placed. Shipping delays may be longer if the shipping address is located in a remote area.

The In-store pickup option allows you to collect your order at a participating Massimo dealer. When you choose to pick up your order at a participating Massimo dealer, no shipping fees apply to your order.

1. Choose the in-store pick-up option in the checkout process.

2. A list of nearby participating Massimo dealers will appear according to your postal code. Choose your preferred dealer; it will become the pick-up location for your order.

Note: It is possible that your nearest Massimo dealership is not a participating dealer

3. If your preferred dealers has all the items you ordered, you will receive an email confirming the time and date at which you will be able to pick them up.

Note: If certain items of your order are not immediately available or if your preferred dealer cannot fulfill your order, you will be notified by email.

4. You must pick up your order within the 21 days following the receipt of that email.

After 21 days, your order will be cancelled.

We do our best to keep the stock status of all of our products updated on our online store. However, since online orders are fulfilled by participating Massimo dealers, it is possible that the desired size, color or product is not available. As soon as your order is processed, you will be alerted by email if one or more items are not available. These items will be cancelled.

Submit a new case in your Massimo account. Login to your Massimo account, click cases and you will find “Submit New Case”. Please choose Return at Type of Inquiry Field, write down the order number, items, and reasons for the return, and upload the product pictures to request a return number.

Standard Shipping: For approved returns, we will provide the mailing instructions for the return shipment. Returns are only valid if submitted within 7 days of the delivered date. Customers will be responsible for return shipping costs.

Note: We recommend that you use a delivery service that allows you to track your shipment. However, please note that you are responsible for shipping the product back. Shipping fees will not be refunded.

A 25% restocking fee will be applied to items returned at the company’s discretion. The amount of this fee will be displayed on the final checkout screen when you complete the order and will be noted on the packing list included with the order.

In-store Pickup: Find the contact information of the participating Massimo dealer that shipped your order. It should be displayed on the box or check the email you received. Ship the item(s) you wish to return to this participating Massimo dealer that shipped your order.

You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the participating Massimo dealerships that shipped the order.

Non-Returnable Parts

Electrical Parts
Fuel Pump
Relay Assembly
Wire Harnesses
ECU
Color Coded Interior/ Exterior Parts
Stator
Regulator/ Rectifier
Fuel Injector
Ignition Coil
Any Solid State Electrical Part
Any Installed Items (bolted on, attached, plugged in or installed in any other way)

Any other non-Returnable products

Hazardous material and material containing chemicals (paint, primer, grease, solvent, lubricant, sealant, silicone, glue, cleaner, stabilizer, oils, batteries, etc.).